Return and refund policy

Last updated: January 13, 2026

This Return & Refund Policy applies to all products purchased through dwix.shop. We are committed to ensuring your satisfaction with every purchase.

1. Return Window

We accept returns within 30 days of the delivery date. If 30 days have passed since your drying rack was delivered, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • The item must be in the same condition that you received it: unused, unassembled (if applicable), with all original parts, tags, and in its original packaging.
  • You must provide a receipt or proof of purchase.

Non-returnable items:

  • Gift cards.
  • Personalized or custom-ordered household items.

Items sent back to us without first requesting a return will not be accepted.

3. Return Process

To start a return, please contact our support team:

  • Email: support@dwix.shop
  • Phone: +1 785 496 2574

Step 1: Contact us with your order number and the reason for the return. Step 2: If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Step 3: Pack the items securely to prevent damage during transit and attach the provided return label.

4. Return Shipping Fee

  • Defective/Damaged Products: If the product is incorrect, damaged by the carrier, or defective, we will cover the return shipping cost.
  • Customer Remorse: If you purchased the wrong product or no longer want the item, we will cover the return shipping cost (Free Returns).
  • Restocking Fee: We do not charge a restocking fee on returns.

5. Return Address

Please do not send your purchase back to the manufacturer. All returns should be sent to our facility at:

20921 44TH AVE W APT A313, LYNNWOOD, WA 98036-7761, United States

6. Refunds

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

7. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

8. Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • Operator: Stephanie Cherie Martinez
  • Email: support@dwix.shop
  • Phone: +1 785 496 2574
  • Address: 20921 44TH AVE W APT A313, LYNNWOOD, WA 98036-7761, USA